Complaints procedure - Contact us on info@energybi.org or
Energy Bi, Riverside Barn, Halmore Lane, Cam, Glos. GL11 5DW
Please explain clearly the nature of your complaint. We will respond within 30 days.
All complaints are stored on internal records for 5 years, including all relevant details such as dates.
Should we not meet your expectations for handling complaints or the complaint itself is not handled, please contact Ombudsman Services.
This should include reference being informed should you not able to resolve the complaint directly or if it’s been unresolved for more than eight weeks.
The service is impartial and free to use.
Ombudsman Services as follows: Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF Phone: 0330 440 1624